Privacy Policy

High Level Systems LLC, doing business as RetireEasy is a marketing and lead generation company based in Manasquan, New Jersey. We are not an insurance agency, a broker-dealer, or a registered investment adviser. We do not sell insurance or investment products and we do not give financial advice.

What we do is connect people who are planning for retirement with independent, licensed professionals who can advise them.

When you complete our questionnaire, you give us:

• Your first and last name
• Your email address
• Your phone number
• Your age range
• The approximate value of your retirement savings, as a range
• Your main retirement concern
• The state you live in

When you submit the questionnaire, we also automatically record:

• Your IP address
• The date and time you submitted
• A consent certificate from TrustedForm, described below, which records what was displayed on the page when you agreed to be contacted
• Any campaign parameters in the link you arrived through, such as utm_source, so we know which advertisement brought you here

Like nearly all websites, our hosting provider also logs standard technical information such as browser type, device type and pages visited.

We do not ask for and do not want your Social Security number, account numbers, or the name of any institution that holds your money. Please do not send those to us.

We use what you give us to:

• Match you with a licensed professional appropriate to your situation and your state
• Send you the personalized plan summary you requested, by email and text message
• Contact you about your request, including follow up messages if you do not book a call
• Keep a record of your consent to be contacted
• Measure which advertisements produce enquiries, and improve the questionnaire
• Meet our legal and record keeping obligations

This is the most important section of this policy.

When you complete our questionnaire, we sell your information to one or more independent licensed insurance professionals so they can contact you about retirement products. We are paid a flat fee for each enquiry we pass on. We are paid the same amount whether or not you ever speak with that professional and whether or not you buy anything.

Under the California Consumer Privacy Act and similar laws in other states, this is a "sale" of personal information. You have the right to opt out, and the section titled "Do not sell or share my personal information" explains how.

The professionals who receive your information are not our employees or our agents. They are independent and each is separately licensed. Once your information reaches them, their own privacy practices apply and we do not control what they do with it.

We also share information with service providers who help us run the business. They may use it only to provide their service to us:

• HeyFlow, which hosts the questionnaire
• GoHighLevel, our customer relationship system, which stores your record and sends our emails, text messages and calendar invitations
• TrustedForm, a service of ActiveProspect, which records and stores proof of your consent to be contacted
• Vercel, which hosts this website
• Cloudflare, which stores and delivers the videos on this site
• Advertising platforms such as Meta and Google, which measure the performance of our advertisements

We may also disclose information where the law requires it, to protect our legal rights, or in connection with a sale or reorganization of the business.

We do not sell your information to data brokers, list compilers, or anyone other than the licensed professionals described above.

You may tell us at any time to stop selling or sharing your personal information. You do not have to be a California resident to ask, and we will not treat you differently for asking.

To opt out, email privacy@retireeasyusa.com with the subject line "Do Not Sell My Information" and include the email address or phone number you used.

If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale and sharing of personal information for that browser.

Please note that opting out after your information has already been passed to a professional does not undo that. It stops any further sale or sharing.

You can stop hearing from us at any time:

• Text messages: reply STOP to any message. Reply HELP for assistance.
• Email: use the unsubscribe link at the bottom of any email.
• Phone calls: tell the caller to stop, or email privacy@retireeasyusa.com.

Opting out of our messages does not automatically stop the licensed professional you were matched with from contacting you. You will need to tell them directly, or ask us and we will pass it on.

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and how we use it
• Get a copy of that information
• Correct information that is wrong
• Delete your information
• Opt out of the sale or sharing of your information
• Not be discriminated against for exercising any of these rights

To make a request, email privacy@retireeasyusa.com. We will need enough information to confirm who you are before we act, which normally means matching the email address or phone number you gave us. We respond within the time the applicable law allows, usually 45 days.

An authorized agent may make a request for you with written permission.

We keep your questionnaire responses and contact details for as long as we have a business reason to, and then for as long as we are required to keep records of consent.

Consent records, including TrustedForm certificates and IP addresses, are kept at least five years. These exist to prove you agreed to be contacted, and deleting them early would leave us unable to demonstrate that. If you ask us to delete your information, we may keep the consent record and a record of your opt out request for this reason.

We use reasonable measures to protect your information, including encrypted connections and access controls at the services we use. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This site is meant for adults planning for retirement. It is not directed at anyone under 18 and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

Our site links to and embeds content from other services, and the professionals we match you with have their own websites. This policy covers only what we do. We are not responsible for the privacy practices of anyone else.

We may update this policy. When we do, we will change the date at the top. If the change is significant, we will take reasonable steps to tell you.

Email privacy@retireeasyusa.com, or write to High Level Systems LLC, doing business as RetireEasy, Manasquan, New Jersey.